Privacy Policy
How TimesOps handles account, service and customer-operations data.
Last updated: October 13, 2026
Information we process
TimesOps may process account information, company details, CRM records, customer conversations, channel events, call metadata, support data, usage records and integration configuration when customers use the service.
Why we process it
We process data to provide the CRM and communications service, authenticate users, operate tenant features, support customer workflows, protect the service, measure usage and provide requested support.
Customer-controlled data
Business customers control the data they enter or connect to their tenant. They are responsible for having an appropriate legal basis and notices for their own customers, staff and connected channels.
Service providers
When a tenant connects providers such as WhatsApp, Meta, WooCommerce, Twilio, Africa's Talking or OpenAI, data may also be processed by those providers under their own terms and the tenant's configuration.
Retention and deletion
Retention depends on account status, operational requirements, legal obligations and customer instructions. Requests for access or deletion can be submitted through our Data Requests page.
Contact
For privacy questions, contact us through the site or WhatsApp +256 757 665 900.