Alex AI
One AI identity that can work across your customer operation.
Alex is designed to use tenant-specific knowledge and CRM context, qualify intent, escalate uncertainty and share work with human staff.
Built around controlled autonomy.
✓Professional, tenant-specific instructions and knowledge.
✓Hot-lead scoring and staff handoff.
✓Human takeover and Return to Alex controls.
✓Usage/cost metering and plan safeguards.
✓Can run in human-only mode until OpenAI is funded and connected.
Production AI connection
OpenAI is connected per tenant or from the server environment. Automatic AI replies should only be enabled after the API account is funded and cost controls are set.
Connection requiredReady to see TimesOps with your team?
Start an available trial or book a guided product demo.