AI Call Center
Voice operations inside the same customer platform.
Configure voice providers, numbers, AI voice profiles, queues, human agents, callbacks, business hours and handoff routing per tenant.
Twilio
Global provider architecture with provider credentials, number routing, callbacks and outbound call support.
Provider supportedAfrica's Talking
Voice callback/provider architecture for businesses using Africa's Talking numbers and routing.
Provider supportedSIP / PBX Bridge
Connect existing PBX infrastructure through the secure bridge architecture.
Provider supportedCall-center operations already included
✓Inbound/outbound call records and call pad
✓Human agent presence and concurrent call capacity
✓Queues, transfer destinations and callbacks
✓After-hours routing and callback SLA
✓AI voice-agent profiles and simulator
Browser headset calling
Twilio browser calling/WebRTC is built into TimesOps so international agents can answer and place calls directly from the CRM when an active Twilio account and number are connected.
Built · provider connection requiredReady to see TimesOps with your team?
Start an available trial or book a guided product demo.